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General Conditions - Ticketmonument.com

conditions

TERMS OF SERVICE / GENERAL CONDITIONS:

You must keep a copy of the confirmation voucher for the day of the tour. Our staff will collect it. This voucher will be your receipt of payment.

Cancellations of Services. Once you got the confirmation from us, the cancellation of your tour will cost you:

  1. The amounts charged for entrances and fees won't be refunded in any case.
  2. Cancellations requested at least 72 hours before the day of the visit will involve a charge of 6 euros for handling fees.
  3. Cancellations requested between 72 hours and 48 hours before the day of the visit will involve a charge of 40% of the total amount.
  4. Cancellations requested less than 48 hours before the day of the visit, or in case of no-show at the visit, will involve a charge of 100% of the total amount.

Conditions of reserved tickets:

  1. The cancellation or modification of reserved tickets involves 100% of the expenses.
  2. Ticketmonument.com is not responsible for the closure of some areas in the Alhambra on the day of the visit.

As established in article 44 of Law 7/1996 from the 15th of January on Retail Commerce (Ordenación del Comercio Minorista) we inform you that our products, due to their special nature, are not subject to the Right to voluntary dismissal.

In case you make a tour with us, you accept this terms and the published information in the web site.

The use of information provided on this website is solely at your own risk. This website assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this site. While we strive to keep the information on this site accurate, we do not guarantee and will not be responsible for any damage or loss related to the accuracy, completeness or timeliness of the information.

In case any variation of a tour takes place, this modification will be told by our guides or staff, before, during or after the tour.

In case one person gets separated from the group during the tour, this website denies any responsibility, and no complaint will be dealt with.

In the regulars tours, If there was not the possibility to make a group in a single language, in some occasions the visit could be carried out in two languages.

This company and our partner companies are not responsible in case any delay takes place at the entrance of the monuments during the tours.

According to our privacy policy, depending on the service contract, your personal data as well as credit card may be transferred to other collaborators. 

If you hire the audio devices with us (bookyouraudio), in case of loosing equipment, you will have to pay 45 € per equipment and 5 € per earphones.

All matters concerning these services shall be subject to Spanish Law

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